Cookie Policy
& Tracking.

What is a cookie?

A cookie is a small text file placed on your device by a website you visit. It allows the website to remember your actions and preferences (login, language, font size, other display preferences) over a period of time so you don't have to re-enter them on every visit. We also use similar technologies including local storage, session storage, web beacons, and pixel tags — collectively referred to as 'cookies' in this policy.

Categories of cookies we use

Strictly necessary cookies — required for the site to function (load balancing, session continuity, fraud prevention). Analytics cookies — anonymous usage data to improve the site; deployed only with consent. Preference cookies — remember language, dark mode, and similar non-essential settings. Marketing cookies — used by third-party advertising and remarketing partners; deployed only with consent.

Cookie inventory

A full inventory of cookies set on this domain is available via the cookie consent banner. Each cookie is listed with its name, purpose, lifetime, and category. Updates to this inventory occur whenever a new third-party tag is deployed; we maintain a 30-day rolling change log.

Third-party cookies

Third-party cookies are set by external services we use — Google Analytics, HubSpot for lead capture, customer.io for transactional emails, Cloudflare for performance and DDoS protection. Each third-party processor operates under their own privacy notice; we list them all in the consent banner with links to their respective policies.

Lawful basis

Strictly necessary cookies are deployed under the legitimate-interests basis under UK GDPR Article 6(1)(f). All non-essential cookies require your consent under PECR Regulation 6 and UK GDPR Article 6(1)(a). Consent is granular — you can opt in or out of each category independently via the consent banner.

Manage your preferences

You can update your cookie preferences at any time by clicking the cookie icon in the bottom corner of any page on this site. You can also disable cookies via your browser settings — see your browser's help documentation for instructions. Disabling strictly-necessary cookies will prevent the site from functioning correctly.

Retention

Strictly necessary cookies expire at session end or after 1 hour of inactivity. Analytics cookies have a 13-month maximum lifetime per Google Analytics defaults. Preference cookies are retained for 12 months. Marketing cookies are retained per the third-party processor's policy — typically 30–90 days.

Do Not Track

Browsers may transmit a 'Do Not Track' (DNT) signal indicating user preference. We honour DNT signals as an opt-out for analytics and marketing cookies. Strictly-necessary cookies remain active regardless.

Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. The 'Last updated' date at the top reflects the most recent revision. Material changes will be notified via the consent banner; continued use of the site after notification constitutes acceptance.

Contact us about cookies

Questions about this Cookie Policy or the cookies we use? Contact [email protected] or write to: Data Protection Officer, Citizen Sure, 1 Canada Square, Canary Wharf, London E14 5AB, United Kingdom.

Manage your cookie preferences

Use the consent banner at the bottom of any page to update your preferences at any time. You can also clear cookies via your browser settings.